Organizations as Machines

I put one over been questioning why certain organizations work in certain manner in this modern world. I cherished to find out the concept of this wasteful organizational mythology. I pondered long on my companys management blindly ignoring the reality of today. I did not find the answer, but with this class, I am inauguration to understand why.

In my daily work, I am treated care a machine. I absorb to be at the crease at certain time, and answer incoming calls in certain manner. I am to pick up the phone, and answer, Good day, this is Shah in Kodak digital Imaging, may I have you account number. consequently I am to ask, May I have your workshop name, and number. aft(prenominal) this, I am to ask, May I have your first name? Could you spell that for me? May I have your last name? Could you spell that for me? Next I am told to ask How may I assist you today? later this introduction, and confirmation, I am asked to listen to customers problem. I have to be very patient, and show that I am on her side. epoch she is talking, I have to document every word she says. After this I am to trouble shoot the problem.



I am told to troubleshoot in a manner that she will appreciate my support at the end of the call. While I am troubleshooting I am told to document every word I say. When I am ready to end the call, I am told to say, Is in that location anything else I can do for you. If she says no, then I am told to say, Thank you for calling Kodak, and have a wonderful day.

Kodak expects me to come about the customers the best customer service that customers can fall.

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