Chapter 6
transForming glasgow housing assoCiation: leafy ve engageable system, Common sense
Graeme Hamilton, Glasgow Housing Association
This incase study illustrates the following: The value of an objective analysis of an make-ups current performance. The need to explicitly determine the adjudicate of the organisation. Why does it exist? To find out if perceived offer is the same as practised purpose. It is vital to analyse ask. A service cannot be effectively designed to meet get unless demand is understood. The power of identifying waste by charting the flow of convey endto-end through the entire system. Experiments that allow solutions to emerge are more effective than plans without knowledge, as a way to improve an organisation. hatful only understand systems thinking when they do the analysis of demand and waste for themselves.
Extract from: Delivering Public Services that Work - sight One by Peter Middleton & John Seddon
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6.
transForming glasgow housing assoCiation: Common system, Common sense
Graeme Hamilton, Glasgow Housing Association
Background
Glasgow Housing Association (GHA) owns and manages, through a network of local housing associations, 73,000 socially rented homes across the whole of Glasgow. GHA is the largest social housing landlord in the United Kingdom. The association is a not for profit, tenant-led organisation, regulated by the Scottish Housing Regulator. The GHA Board, which is the master(prenominal) decision-making body of the association, is comprised of 15 members, 6 tenants, 4 independent members, 4 Glasgow City Councillors and the GHA Chief executive. The Chair of the Board is a GHA tenant. In September 2007, the GHA was inspected by the Scottish Housing Regulator, known...If you want to get a full essay, order it on our website: Ordercustompaper.com
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