A complaint is a discontent or dissatisfaction which has non yet take for granted a great measure of richness to the complainant; a grievance however, is any dissatisfaction or pinch of injustice in connection with ones employment situation that is brought officially to the attention of management. In another line of thought, Beach S Dale (2003:26) defines grievance as any injustice to an individual that is brought off to the attention of the management. Management has the obligation to get to the root system cause of an employees grievance so that the smooth functioning of the organisation is prevailed. This can be possibly done by displace an effective administration procedure to redress issues of complaints and grievances which if left ignored to would yield negative results in an organisation.
Basically, there are deuce approaches to grievance handling; these are the narrow and broad approaches. The everyday questions asked in the narrow approach are:-
i) Is it a entrancement of the Collective Agreement (CA)?
ii) Is it a violation of the labour truth?
iii) Is it a violation of the past practice, custom or party rules? Or
iv) Is it an area of management responsibility?
The arguments here are that:-
i) A grievance is genuine only if there has been some alleged violation of for example, the collective agreement, Labour law, past practice, company rules etc.
ii) It is assumed that...If you want to get a full essay, order it on our website: Ordercustompaper.com
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