Carnival

Abstract:
There have been numerous studies on employee motive and satisfaction in the hospitality industry but there appears to be a lack of research regarding employment on cruise ships. Cruise ship employees are expected to extend high-quality services that could influence the quality of the tourist experience and the competitiveness of the organisation. Therefore, the level of employee motivation is a critical success actor for this industry. This research aims to contribute to this relatively under-researched area by evaluating the motivational factors for customer-facing service employees on cruise ships. In-depth semistructured interviews were conducted with 16 past and bewilder employees from various cruise ships. The data gathered were analysed using scout analysis. The get word revealed employees were mainly motivated to work for the money prudence opportunities, the desire to travel and meet new people, as nearly as learning aspirations and the attractive lifestyle the employment offered. The study has found that the unique environment of working is important on cruise ships and has been worthy of close attention due to its influences en employee motivation.





Keywords: cruise ship, service employees, motivation, working conditions, environment
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Article sheath:
Report
offspring:
Cruise lines (Growth)
Cruise lines (Economic aspects)
Cruise lines (Human vision management)
Workers (Human resource management)
Workers (Psychological aspects)
Employee motivation (Usage)
Employee motivation (Methods)
Authors:
Sehkaran, Shobana Nair
Sevcikova, Daniela
Pub Date:
01/01/2011
Publication:
tell: Journal of Hospitality and Tourism Management Publisher: Australian schoolman Press Pty. Ltd. Audience: TradeFormat: Magazine/Journal Subject: Business; Business, international; Travel industryCopyright: COPYRIGHT 2011 Australian Academic Press Pty. Ltd. ISSN: 1447-6770
Issue:
Date: Annual, 2011 Source Volume: 18
yield:
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