Telecommunications Services in the UK

Telecommunications Services in the UKIntroductionTelecommunication can be particularally defined as The science and engineering of communication at a distance by electronic transmission of impulses, as by telegraph, cable, telephone, radio, or television (Thefreedoctionary.com 2009).This brief introduction Traces back the telecommunications service in the coupled Kingdom, and sketches the evolution of BT from a monopoly in the UK to a global organization.BT is the worlds oldest telecommunications company. The company dates back to the first telecommunications company that was set up in the United Kingdom. As the various smaller companies amalgamated and were taken over by the big ones or collapsed, the companies that survived came to being under the state control, i.e. under the Post office. The British Telecommunications Act, which was passed in the year 1981 transferred the responsibility for telecommunications services from the Post Office, as a result two corporations were crea ted. BT later on transferred into a privatized organization and came to be know as British Telecommunications . In the year 1982, the Government formally announced its intention to privatize British Telecom, with the idea of selling 51 percent of its shares to the earthly concern and investors. This intention was regularise into action by the government passing, the Telecommunications Act, 1984, In November of the year 1984, more than 50 per cent of British Telecom shares were sold to the public and provoke investors and the process of privatization was complete. It was no more a state owned organization. It is the worlds oldest communications company.Fast forward to today and technology is the heart to BTs business. Innovation as put forward by BT is the combination or putting together of the technical know-how with commercial acumen, which as a result becomes even more crucial in todays, competitive world.1.0-Mission StatementA Mission statement is a very important and secern factor of the organization as it clarifies the organizations purpose, its goals and its achievements in which the company sets their next objectives. Big companies generally avoid making the mission statement too narrow or either too broad. Organizations believe that the mission statements should be specific and market orientated. Mission statements should also be realistic and motivating. They should also be specifically precise in identifying the main domain in which the organization intends to operate.BTs mission, their interchange purpose of existence, is to be the leader in delivering converged networked services, provide world-class telecommunications and information products and services, and to develop and exploit our networks, at home and overseas, so that we canmeet the requirements of our customers by being dedicated to helping customers thrive in a changing world.sustain growth in the earnings of the group on behalf of our shareholders, andmake a fitting contribution t o the community in which we conduct our business.Evidence to support the last point in the mission statement of BT is as follows, this is what the organization had to severalize towards the disabled community Our mission is to drive consideration of disability issues deep into the operations of BT so that we enable equality of access to BTs portfolio and to communicate that effectively to our soft touch audiences, so as to improve the quality of life of disabled people, and enhance shareholder value (Wiki.answers.com 2009 Accessed at 10-12-2009)2.0-Key ObjectivesAs a consultant, on the basis of fine research carried out the key objectives of British telecommunications are as follows-Enhancing Customer satisfaction- BTs new CEO, Ben Verwaayen, places a major emphasis on enhancing consumer and customer satisfaction. He believes that corporal social responsibility is an integral step in enhancing consumer satisfaction. If the organization is responsible towards the society it helps creates a large consumer base..British Telecommunications transformation programme specifically highlights three key objectives, namely beingTo enhance the customer experienceTo accelerate product to market timesTo reduce BTs cost base- This can be done by aiming for economies of scale.BT further needs a future-proof, flexible and intelligent network so as to enable them to deliver communications services that will meet the customers requirements and come across them which will in turn help BT achieving their goals.A few other objectives of British Telecommunication that the research highlights are as followsPursuing profitability- BT want to emigrate existing customers to the new wave of products and services that they introduce, such as network IT services, broadband, mobility and managedservices.Maximizing the potential of the organizations traditional businesses.Retaining the market share- At present BT has more than 20 million business and residential customers with more 29 million telephone lines.